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Concerns and Complaints

REPORT A CONCERN
The San Ramon Valley Unified School District’s Board of Education is committed to listening to the concerns of the community. The Board encourages parents, staff, students and community members to resolve problems early and informally whenever possible by:
 
  • Talking to your child’s teacher
  • Talking to the counselor (if applicable)
  • Talking to an assistant principal (if applicable)
  • Talking to your school’s principal
  • Keeping a log of who you have talked to regarding your concerns and dates and times of any related incidents
 
If your child’s teacher or principal has not been able to resolve your concern, please contact your school's District supervisor:Contact Information for Questions, Issues, and Resolution page
 
Once the District has received your concern, you will be contacted by the appropriate staff.
 
During this process, you may be guided through the formal complaint processes outlined by Federal and California State law that includes a written statement that is signed and verified under penalty of perjury. These complaints allege a specific violation. More information on formal Title IX, Uniform and Williams Act Complaints can be found through the following links:
SUSPECTED BULLYING, HARASSMENT, OR DISCRIMINATION
All students, employees, parents and community members should report incidents of suspected bullying/harassment/ discrimination immediately.
 
If you witness or suspect bullying, please complete the following fillable form and immediately forward to the school principal. An investigation will be conducted to determine if bullying occurred and corrective action needed.
 
ANONYMOUS TIPLINE
The San Ramon Valley Unified School District has adopted an anonymous online reporting tool. This site-based reporting system is available on each school website and can be used by any member of the school community to report incidents related to bullying, threats, or other situations that may pose a danger or bring harm to members of our school community. To report an incident (anonymously or not), please visit the school’s website and look for the ”SRVUSD CareLine (formerly known as the Anonymous Tipline)” button.
 
For those who feel threatened or know of someone who feels threatened by violence, the Contra Costa Crisis Center has set up a hotline with access to counselors 7 days a week. 1-800-863-7600.
 
SPECIAL EDUCATION CONCERNS
If you have a concern related specifically to Special Education services, please contact the Liaison for Special Education, 
 
Phone: (925) 552-5072