SRVUSD Annual Update Process FAQ
ANNUAL UPDATE GENERAL INFORMATION
Do I have to complete the Annual Update before school starts on August 13th?
All families are required to complete the Annual Update. Completing it before the start of the school year is necessary to:
- Ensure your student’s safety in emergency situations
- Decide how your student's information can be shared
- Understand your Rights and Responsibilities
- Review new technology use and fees
Some of the choices about release of student information must be completed by August 9, 2025.
Do I have to complete the Annual Update if I just enrolled my student?
Yes, you must complete the Annual Update if you enrolled a new student for the 2025-26 school year prior to July 14, 2025. On or after July 14, 2025, the Annual Update will be included for new student in the actual enrollment process.
Where can I find the link to complete the Annual Update in Infinite Campus (IC)?
Log in to access the IC Parent Portal
- Click on the three-line icon located in the upper left corner.
- Click on the “more” button.
- The link will be at the bottom of the screen.
You can also always locate the portal by clicking on "IC Portal" at the top of your school’s website.
When will the Annual Update link be open?
The Annual Update link in the IC Parent Portal will open based on high school feeder patterns.
View the full Annual Update schedule to find your student’s school in the feeder pattern lists.
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Monday, July 14
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Tuesday, July 15
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Wednesday, July 16
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Thursday, July 17
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Dougherty Valley High
Feeder Pattern
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California High
Feeder Pattern
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Monte Vista High
Feeder Pattern
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San Ramon Valley High
Feeder Pattern
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What if I don’t have a computer at home?
There is a computer for parent use in Building C of the District Office at 699 Old Orchard Drive, Danville.
INFINITE CAMPUS (IC): ACCESS AND INFORMATION
I can’t get into the Infinite Campus (IC) Parent Portal. How do I retrieve my username/password?
For most parents/caregivers who have logged in before, the password reset email is set to the primary email in the IC Parent Portal account. This can be updated in “Account Settings”. A username and/or password can be retrieved by clicking on the “Forgot [Username/Password]” on the login screen.
What if I can’t set up my account security email in the portal, or don’t remember my email account?
If you are unable to retrieve your password and/or username following the above instructions, please submit a request to Parent IT Help.
What should I do if I see a blank screen when I log in to the website?
Please use browsers like Firefox, Safari, or Chrome.
Can I complete the Annual Update on my phone?
For most phones/devices, the Annual Update can be completed in the device’s web browser. ChromeOS is recommended. If Infinite Campus is not working on your mobile device, try a desktop/laptop.
What if I don’t know my GUID code?
A GUID code is what enables you to confirm your identity and set up an account in Infinite Campus.
For new families: The GUID code is sent by email after the enrollment application has been approved.
For existing families:
→ Before July 28, 2025
Elementary and Middle School families: Submit a request for the code at Parent IT Help (parentithelp.srvusd.net/support/home) or call the enrollment office at (925) 552-5076.- High School Families: Please call the registrar at your assigned school site to request the GUID code.
→ On or after July 28, 2025
- Please call the enrollment staff at your assigned school site to request the GUID code
If I don’t see my student(s) in the Infinite Campus (IC) Parent Portal, should I enroll them again?
No. You do not need to enroll your student a second time. Newly enrolled students who have confirmed space at their school will appear in the IC Parent Portal when the Annual Update opens in July.
Why is my other student(s) not listed on the page?
Your student may not have a current enrollment, or your student is waitlisted. You will need to complete an Annual Update for that particular student after your child’s placement has been confirmed. Contact the Enrollment office at (925) 552-5076.
Why does the resident school still show even though my student is attending another school?
Your physical address is associated with a resident school. Please complete the Annual Update, and follow up with the school your student will attend to complete the fall registration process.
We have moved to a new address. Where do I bring my verification of residency?
Can I complete the Annual Update if my student’s primary household is not with me?
No. Only the parent/caregiver/guardian listed in the student’s primary household in IC has access to complete the Annual Update.
ADDITIONAL INFORMATION
The school office is not answering calls, and the doors are locked. When will I be able to reach someone?
Our school office staff are busy getting ready for the new school year! Staff will start answering phones on July 28, 2025, and offices will reopen for in-person visitors on August 4, 2025. In the meantime, if you need support, please call (925) 552-5071.
What is the difference between the Annual Update and fall registration at schools?
Why does the Annual Update ask for my household income?
While all SRUVSD students are eligible for free meals, the District is still required to collect household income data in order to determine eligibility for fee waivers and/or discounts for the following:
- After-school extended learning opportunities for TK-6th grade students
- SAT, ACT, and AP exams and college applications
- Utilities such as PG&E, wireless/network services, and home internet
- TRAFFIX bus passes (subject to availability)
- School connected student activities with permissible fees
- Programs such as SUN Bucks which help eligible families during summer months, when students may not have access to school meals
The District may also be eligible for additional state and federal funding based on the information provided.
Why does the Annual Update ask for my health insurance?
The Children and Youth Behavioral Health Initiative (CYBHI) is a new state initiative focused on enhancing the physical and behavioral well-being of all students. Sharing your insurance or Medi-Cal details simply allows the district to submit for reimbursement to insurance providers, as required by law.
By confirming proof of insurance:
- No impact on insurance
- No cost or co-pay
- No effect on IEP
- All information remains confidential and is used for billing purposes only
- Schools receive reimbursement for services provided, like nurses, screenings & assessments
Additional information can be found on the district website or the California Department of Health Care Services website.
I need some assistance. Who should I contact?
For assistance with signing in to the IC Parent Portal:
- Submit a request to Parent IT Help
For assistance with new student enrollment:
- Call the Enrollment Office at: (925) 552-5076
